ABOUT SILVERSHOP

You already know that silvershop.com.au stocks beautiful sterling silver of superb quality, but did you know there is a chain of retail stores behind the website? Silver Shop offers convenient retail concept stores for you to visit in great locations across Queensland. You can have confidence in all your purchases knowing that Silver Shop is a reputable, professionally managed and well established Australian retail chain.

Silver Shop sources jewellery from around the world. Heavier and more unusual styles will generally be sourced from Mexican manufactures and highly polished chain and hoop earrings from Italy. Fine or stone set earrings, rings and hollow styles are typically sourced from Thailand, Bali and China. Solid bangles and machined chains and bracelets are made locally in Queensland. We are always on the lookout for new, unusual and exciting lines.

Silver Shop is very proud of its established Consistent Pricing Policy. Have you ever found yourself in the frustrating situation of having purchased an item of jewellery at the ticketed price only to find the next day or week you could have saved 30% or 50%? It’s one of those marketing practices in the jewellery industry that undermines the public’s confidence that they are getting a quality item at a fair price.

At Silver Shop, we look at every piece of jewellery individually to set a retail price that meets the market. The price you will pay for a Silver Shop piece will always be the very best combination of value, quality and style. We never mark our jewellery at ridiculous prices and then offer it later at half that price. From time to time you may see a genuine clearance of aged, shop soiled or discontinued stock at a reduction from the original ticketed price, so you can be assured that if you make a purchase in this manner, the value you receive is second to none.

It is our aim to deliver this consistency in other areas of our business as well including range, quality, service and the in-store experience.

Range

For us this means delivering the things you expect to be able to find in any of our stores.  We call this our core range, additionally, the pieces that surprise and inspire you, maybe even challenge your tastes and desires.

Quality

At the Silver Shop, quality is an area where we strive to maintain the highest of levels.  There is no more disappointing feeling than following the excitement of your purchase, finding that the item is faulty in some way. When selecting new lines we assess for wear-ability, strength, weight and workmanship.

Service

Your Silver Shop staff member has been selected for their unique personality, attitude to life and love of the jewellery they sell.  Our store managers are responsible for creating a fun, energetic and professional environment that produces an excellent customer service experience.  While product knowledge is important, being style conscious and having an ability to accessorise creates limitless possibilities from our range of beautiful jewellery.

Ambience

The look, the feel you get, the staff's energy, the music you hear... Can we lift your day just by a visit to one of our stores?  We certainly hope so!

The Experience

All of these aspects when delivered with consistency combine to deliver a shopping experience that has you, the customer, eagerly anticipating your next visit.

At Silver Shop our aim is not to be all things to all people. We will shy away from requests to specially make jewellery or attempt complicated repairs. We are happy to service and repair any piece of jewellery purchased from our range and recommend other companies for more specialised repairs and custom makes.

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