IN STORE JEWELLERY CLEANING POLICY

Silvershop offers a complimentary jewellery cleaning service at all Silvershop stores. By leaving your jewellery with us for cleaning, you acknowledge and agree to the following terms.

1. ELIGIBLE ITEMS

The complimentary cleaning service is available for jewellery purchased from Silvershop.

2. CLEANING PROCESS

Our team will assess each piece and select the most appropriate cleaning method based on its materials, construction and condition.

We reserve the right to decline cleaning a piece where we believe the cleaning process may cause damage. This may include jewellery that is particularly delicate, has loose stones or clasps, or has existing damage or structural issues.

3. TURNAROUND TIMES

Customers will generally be required to leave their jewellery with our team for cleaning and return to collect it once the service has been completed.

Turnaround times may vary depending on store capacity, the number of pieces being cleaned and the condition of the jewellery. During busy periods, the turnaround time may be longer.

Our team will advise you when your jewellery is ready for collection.

4. EXISTING DAMAGE & CONDITION

Customers are responsible for advising our team of any existing damage, wear or known issues with their jewellery before it is cleaned.

While we take every care when handling and cleaning your jewellery, the cleaning process may affect pieces that have pre-existing damage, wear or fragile components.

Silvershop is not responsible for damage that arises from pre-existing faults, damage or deterioration that was present before cleaning.

5. CUSTOMER RESPONSIBILITY

By leaving your jewellery with us, you confirm that you have disclosed any known damage or issues with the piece and agree to collect your jewellery within the timeframe advised by our team.

If we determine that a piece is not suitable for cleaning, we reserve the right to decline the service.