APRIL WHITE TOPAZ BIRTHSTONE NECKLACE

We all need a little extra care sometimes, and your jewellery is no different. Our jewellery is high quality but also delicate by nature. Like you, we want your jewellery to last and by following these simple steps you will be on your way. We take a ‘last on, first off’ approach to our jewellery. Make your jewellery the last thing you put on and the first thing you take off. Where possible avoid contact with pool water, the ocean, perfume, makeup and lotions – these can all affect the colour and finish of your jewellery.

Precious jewellery will naturally tarnish and can look dull over time. We suggest using one of our signature Silvershop Care Kits to regularly clean and polish your jewellery.

For more detailed care instructions please click here.

Orders shipped within Australia are delivered via Australia Post’s Express Post service.

All orders will include the option for a Flat Rate of $15 for Express Shipping (Approx 2-3 business days from dispatch date) .

For orders over $99, we offer FREE EXPRESS SHIPPING.

Our stackable jewellery box will be shipped FREE via Standard Post. If you have purchased jewellery and the stackable jewellery box these will be shipped and delivered separately.

DISPATCH

We aim to dispatch orders within 48 hours of payment being processed.

During peak periods such as Christmas, Mother’s Day, Valentine’s day and any other promotional period, it may take us up to 72 hours to dispatch your order.

In the unlikely event of further delays, for instance if a piece is out of stock, we will notify you by email.

TRACKING

You will receive a tracking email with your AusPost tracking information once your order has been processed.

SIGNATURE ON DELIVERY

Our delivery partner, Australia Post will require a signature on delivery, unless otherwise specified with Australia Post. 

LOST OR DAMAGED GOODS

If your order is lost or damaged in transit, please contact us within 7 days of placing your order so that we can do our best to assist.

INTERNATIONAL DELIVERY

We are currently only able to provide international delivery to New Zealand. Our delivery options to the United States have been temporarily suspended.

New Zealand

Enjoy FREE standard delivery to New Zealand for all orders over $249AUD.

Express delivery to New Zealand for all orders over $249AUD is offered at $10AUD.

For all orders under $249, the following delivery charges will apply:
Standard delivery (5 - 10 business days) - $25AUD
Express delivery (3 - 5 business days) - $35AUD

United States

As a result of the recently introduced changes to the import tariff requirements set out in US Executive Order 14324, Australia Post has joined a number of international postal operators to temporarily suspend partial postal services to the United States effective immediately until further notice. We apologise to our US customers at this time while we navigate compliance with the new US Customs and Border Protection (CBP) requirements.

For any further enquiries, please contact us.

1. Register your return through our Returns Portal below.
2. Submit your return request for approval.
3. Once approved, your prepaid return label will be emailed to the email address used for your order.
4. Print and attach the label to your parcel and drop it off at your local post office.

1. Register your return through our Returns Portal below.
2. Purchase a return shipping label directly through the portal.
3. Your return label will be emailed to the email address used for your order.
4. Print and attach the label to your parcel and drop it off at your local post office.

• You have 14 days from the date your order was delivered to register your return.
• Items must be unused and in their original condition, with original packaging and tags where applicable.
• Final sale items are not eligible for change-of-mind returns.
• Original shipping costs are non-refundable for change-of-mind returns.
• Please allow up to 5 business days for us to process your return once it has been received.
• All returns must be registered through our Re Returns Portal and use the return label provided through the portal. Returns sent using another provider will not be accepted.

GIFT WITH PURCHASE

All gift with purchase offers are subject to availability. Gifts with purchase cannot be exchanged or refunded for a change of mind. Gifts with purchase cannot be redeemed for cash and are only available at time of purchase. In the event of a change of mind return, all Gift with purchase products or other bonus items must be returned with the original purchase, on the same terms as above.