Terms & Conditions

GENERAL TERMS AND CONDITIONS

* IMPORTANT COVID-19 NOTICE & INFORMATION *

Please expect delays of up to 5 - 10 days with all deliveries during this time. Challenges presented by the pandemic means there may unfortunately be delays on our usual next business day dispatch, along with additional delays being experienced with Australia Post's delivery time frames. For more information please click here.

We understand you can't wait to receive your new SILVERSHOP pieces as soon as possible. We kindly ask for patience and understanding during this difficult time.

Our Prices

All prices on the Silver Shop website are in Australian Dollars ($AUD) and include GST.

Order Acceptance Policy

Silvershop reserves the right to accept or decline orders as necessary.

We reserve the right to ask for further proof of ID before an order is accepted in some cases.

Typographical Errors

In the event that an item(s) is listed at an incorrect price or with incorrect information, Silvershop reserves the right to withdraw that item(s) from sale, and refuse or cancel orders.

SHIPPING INFORMATION

Deliveries

Silvershop uses Australia Post for the delivery of all orders. Parcels will be sent Express post and will need a signature on delivery. Please provide an address where someone will be available between 9am-5pm to receive and sign for the parcel, otherwise collection from your local post office will be necessary.

Orders will be dispatched promptly once payment has been processed and received. It is our objective to have all orders dispatched by the next working day provided the products are in stock. Please note that during peak times such as Promotion periods, Sale, Mother's Day, Christmas etc, dispatch may take 2-3 days. In the unlikely event of further delays we will contact you to advise of the expected dispatch time.

Shipping is free on all orders over $99.

A flat fee of $15 postage and handling will be charged on all orders under $99.

We reserve the right to charge higher postage for extremely heavy parcels. We will contact you immediately should an additional postage charge be required.

RETURNS & EXCHANGES

In the unlikely event that you are not satisfied with your purchase please contact our sales team. We kindly ask when emailing our customer service team that you consider there is a real person with real feelings behind the computer. Kindness and respect can go a long way. We try our best to promptly respond to all emails with the best customer service we can offer. Please be mindful that we do have to follow our Returns Policies below.

We appreciate your understanding.

Online Returns

We acknowledge that buying online is not without its surprises and jewellery can appear larger or smaller than its actual size or stone colours may appear different in the image. It is with this in mind that we are always happy exchange for a different piece or refund when there is no other feasible option. Exchanges or refunds can only be offered within a reasonable period of the original sale date where proof of purchase can be confirmed (sales receipt or confirmation from our records).

INSTORE RETURNS

Change of Mind Policy

Should you change your mind on your purchase, we will happily offer you an exchange or Silvershop gift card, within 14 days of purchase providing that;
• The item was purchased at a Silvershop store or online at silvershop.com.au
• The item is in “as new” condition (unworn, unused and as sold).
Unfortunately we are unable to offer refunds on change of mind purchases. Please retain your receipt as proof of purchase.

Refund Policy
You can choose between a refund, exchange or repair, if your item exhibits
a genuine manufacturing fault or is not as described providing that;
• The item was purchased at a Silvershop store
• Proof of purchase is provided.

Warranty Returns Policy

If unfortunately you do have a quality problem with any piece of our jewellery, contact should be made with your local store to discuss your options and a solution. All of our jewellery comes with consumer guarantees under Australian Consumer Law and should provide many years of enjoyable wear when treated with respect and care. It should be noted that some items will be more durable than others and this will be evident in weight and design and care should be taken to wear your piece appropriately.

When determining a course of action for a warranty return, the treatment that the item has received while in your care is most important. We will also look for manufacturing faults and material faults. Time elapsed from the purchase date is also taken into account but is not the most important factor in determining a warranty claim.

Genuine warranty claims will normally result in replacement of the item or where this is not possible a store credit will be supplied. Refund is also an option where there is a major problem with the product.

For full details of your rights, please refer to the Australian Consumer Law's guidelines for consumer guarantees (opens in new window).

It’s a great idea to ensure that all of your purchases are recorded for receipt free warranty by becoming part of the Silvershop Loyalty Program.