Remember to store your jewellery in a safe and secure place. Avoid dust, moisture and direct light to ensure your jewellery does not tarnish and discolour. When wearing, simply follow the golden rule “Last On / First Off’. Put jewellery on last so that it is not sprayed with perfumes and hairspray. Take it off first, before your clothing and before going to bed to avoid it being snagged or crushed.
Never sleep, bath or swim in your jewellery. Chains may kink, earring posts may bend, and contact with water, especially chlorinated or salt water is especially damaging to silver.
Sterling Silver may tarnish and oxidise. This is a natural reaction to chemicals in the atmosphere, heat and the body oils of the wearer. Discoloration can usually be removed by careful use of a good quality jewellery cleaning cloth. Contact with perfume, hairspray, chlorinated or salt water or household cleaning products should always be avoided. Silver is a malleable (soft) metal; therefore be gentle with earring posts, clasps etc as they can bend or break under excessive force. Gemstones can also scratch, crack or chip if dropped.
Should your precious jewellery ever become damaged or heavily tarnished, please feel comfortable to return it to your nearest Silver Shop store where one of our helpful staff can advise you of the necessary course of action to return it to its former beauty. We provide a cleaning and repair service for all our pieces, usually at a minimal cost.
As you know we offer a warranty for our products, however we cannot cover wear and tear over time and negligence. Jewellery treated with care will give many years of pleasure and enjoyment.
Our Silver Cloth is available in our online store. Click here to view the product.
SPECIFIC JEWELLERY CARE
Some Silver Shop pieces require more care than others and it is important that you know how to take care of these special pieces. For example, there is a difference between jewellery that is suitable for everyday wear and other jewellery which is meant for occasional wear. There is also a difference between how you should clean a plain silver bangle and a pave-set stone ring.
In general Silver Shop advises against the use of commercial silver 'dip' solutions because they are unsuitable for cleaning hollow, oxidised, stone set, pearl or plated jewellery and can cause surface deterioration.
Following are some specific care guidelines:
Please be super careful when opening huggie earrings. Huggie earrings release at the point at the back of your ear. To release the post, gently use your nail to press down on the post where it connects to the back of the huggie. Do not try to force the huggie open by pulling the front of the huggie away from the back, this will cause damage to the post and hinge.
Usually suitable for everyday wear unless it is a fragile design. Can be cleaned with a silver cleaning cloth - more difficult tarnishing may require a professional polish (Silver Shop offers this service for a small fee).
Usually suitable for everyday wear unless it is a fragile design. Best to clean oxidised silver with a soft cleaning cloth - do not use silver dip as this will remove the oxidisation.
Electroformed silver dents more easily than cast or stamped silver. Clean with a soft cleaning cloth - do not use silver dip as electroformed jewellery is hollow and it is very hard to remove solution from inside.
Suitable for occasional wear only. Treat very carefully, do not drop or knock the enamel. Direct exposure to cosmetics and cleaning agents may affect colour and finish. Clean with a soft silver cloth or warm soapy water.
Suitable for occasional wear only. Gently clean with a soft cloth (do not rub vigorously) or use warm soapy water.
Suitable for occasional wear only. Do not drop or knock resin jewellery. Clean with warm soapy water. A silver cloth can be used on silver parts.
Suitable for occasional wear only. Direct exposure to cosmetics and cleaning agents may affect lustre and colour. Clean with a silver cloth or warm soapy water.
STONE SET JEWELLERY
Can be suitable for everyday wear but depends on design - pave jewellery for example, is more suited to occasional wear.
Usually suitable for everyday wear unless it is a fragile design. Polishing cloths are not suitable for matte finished jewellery.
Orders shipped within Australia are delivered via Australia Post’s Express Post service.
All orders will include the option for a Flat Rate of $15 for Express Shipping (Approx 2-3 business days from dispatch date) .
For orders over $99, we offer FREE EXPRESS SHIPPING.
Place your online orders by 15 December for Pre-Christmas delivery.
We aim to dispatch orders within 48 hours of payment being processed.
During peak periods such as Christmas, Mother’s Day, Valentine’s day and any other promotional period, it may take us up to 72 hours to dispatch your order.
In the unlikely event of further delays, for instance if a piece is out of stock, we will notify you by email.
You will receive a tracking email with your AusPost tracking information once your order has been processed.
SIGNATURE ON DELIVERY
Our delivery partner, Australia Post will no longer require a signature on delivery. This allows them to drop your parcel at the door without contact to maintain social distancing due to COVID-19.
LOST OR DAMAGED GOODS
If your order is lost or damaged in transit, please contact us within 7 days of placing your order so that we can do our best to assist.
We are currently only able to provide international delivery to New Zealand and the United States.
Enjoy FREE standard delivery to New Zealand for all orders over $249AUD.
Express delivery to New Zealand for all orders over $249AUD is offered at $10AUD.
For all orders under $249, the following delivery charges will apply: Standard delivery (5 - 10 business days) - $25AUD Express delivery (3 - 5 business days) - $35AUD
Enjoy FREE standard delivery to United States for all orders over $299AUD.
Express delivery to United States for all orders over $299AUD is offered at $10AUD.
For all orders under $299AUD, the following delivery charges will apply: Standard delivery (5 - 10 business days) - $30AUD Express delivery (4 - 6 business days) - $39AUD
Please be aware, all custom taxes and duties are payable by the receiver.
CHRISTMAS 2021 EXTENDED RETURNS POLICY Any item purchased from the 1st of November 2021 until 24th of December 2021 can be returned until the 31st of January 2022. Items purchased after the 24th of December 2021 are subject to our regular returns and exchange policy below.
ONLINE We acknowledge that buying online is not without its surprises. Jewellery can appear larger or smaller than its actual size or stone colours may appear different in the image. It is with this in mind that we are always happy exchange for a different piece or refund when there is no other feasible option. Exchanges or refunds can only be offered within a reasonable period of the original sale date where proof of purchase can be confirmed (sales receipt or confirmation from our records).
Change of Mind Policy Should you change your mind on your purchase, we will happily offer you an exchange or Silvershop gift card, within 14 days of purchase providing that;
The item was purchased at a Silvershop store or online at silvershop.com.au
The item is in as new condition (unworn, unused and as sold)
We are unable to offer refunds on change of mind purchases. Please retain your receipt as proof of purchase.
Refund Policy You can choose between a refund, exchange or repair, if your item exhibits a genuine manufacturing fault or is not as described providing that;
The item was purchased at a Silvershop store
Proof of purchase is provided.
If you unfortunately do have a concern with the quality of any of our jewellery pieces, please return to your local store or contact us to discuss your options and a solution.
All of our jewellery comes with consumer guarantees under Australian Consumer Law and should provide many years of enjoyable wear when treated with respect and care. It should be noted that some items will be more durable than others and this will be evident in weight and design. Care should be taken to wear your piece appropriately.
When determining a course of action for a warranty return, the treatment that the item has received while in your care is most important. We will also look for manufacturing faults and material faults. Time elapsed from the purchase date is also taken into account but is not the most important factor in determining a warranty claim.
Genuine warranty claims will normally result in replacement of the item or where this is not possible a store credit will be supplied. Refund is also an option where there is a major problem with the product.